TECHNOLOGY RESOURCES
Welcome to the Technology Resource page! Here you will find many helpful resources which will assist you with minor troubleshooting and the use and functionality of software and hardware. If there is something you don't see here, and would like added, please feel free to contact us at webmaster@bhasd.org.
GROUPWISE HELP :: MAC HELP :: GENERAL TECHNOLOGY FAQs :: TECHNOLOGY TIPS :: CONTACT INFO
GROUPWISE HELP
Listed below are the most commonly asked questions.
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- From the Tools pull down menu, click on Options. Double Click on Environment, then click on the Signature tab. Make sure the check is next to Signature. Click next to your preferred option of either Automatically Add or Prompt Before Adding. Enter in the text of what you want your signature to have in it, such as your name, address, phone number, and alias e-mail address. Click on OK to save the information, and then close to get back to your main GroupWise screen.
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- When you get a GroupWise account, you should have a password assigned already, but you will want to change it to something only you know. To do this, click on the Tools pull down menu. Click on Options. Double click on Security. On the Password tab, enter your old password. Then enter your new password right below, twice to confirm it. You may check the box next to "No password required with NDS" if you do not want to have to enter your GroupWise password once you have authenticated or logged into the network. Remember, your GroupWise password is case sensitive. If you are more of a visual person, you may access the document here.
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- Right click on the Cabinet folder, then click on Sort Subfolders. This will automatically alphabetize the subfolders under your cabinet. You can also manually move folders around. To do this, click and hold the Right mouse button down over a folder name you want to move. Then move the folder to the folder you want it to go below. That folder will get highlighted. When you release the mouse button, you will get a pop-up menu. Select Move Below, Move Above, or Move Into, and the folder will get moved to that location in your cabinet.
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- Select the file in the mailbox. Then select Save As from the file pull down menu, or right mouse click. The save window will open. Enter a file name and location for the file. Currently, when you save a message, it will save the file with a .MLM extension. The file will be saved as a Word Perfect compatible document. To save a message as a text file, open the Word Perfect file (in Word Perfect or Microsoft Word) and save it as a text file. You can also copy and paste the text of the mail message into Notepad or another word processing program and save the file as a text file.
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- Create a Rule (under Tools) as described in the Vacation Rule. Check Mail for the Item type. Under Define Conditions, set it up so that the Subject contains a certain key word, or the Sender is a specific person. Then under Add Action, add Move, then select the folder (one that you have already created) to move those messages to.
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- Yes, there is a separate program that should get installed into the GroupWise program group called Notify. When you run it, a small globe icon will be in your lower right Task Bar. Right click on it to go to Options, to change the options for different audio responses. Please note that the Notify program takes up system resources. It may slow down your PC.
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- When you reply to a message that was sent to you as a member of a listserv list, GroupWise behaves like other e-mail packages. The reply message is sent to the listserv, which sends the message to everyone on the list. To reply to only the original sender of the message sent to the list, open a new message (or forward the existing one) to the original sender of the message. You will have to enter the e-mail address from your address book, or cut and paste from the original message.
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- Yes, the message will still show up in the Sent Items list. The Sent Items is a Filter from all of your messages in your mail box (even if they have been moved to a folder) which shows messages that have been sent out.
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- The Sent Items is a Folder of messages that have been sent out. To get your Sent items back, you just need to re-create the Folder. To do this, click on Tools, Find, Advanced Find. Create a filter to Include Entries where the Item Source is Sent. You may have to look under All Fields to find Item Source. Click on OK to go back to the main Find dialog box. Click OK again to create the Find Results window. These are your Sent Items. Now, in this Find Results window, click on File, Save As Folder. Name the folder Sent Items. This folder will be placed in your mailbox, and you can move it where you want it.
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- The Mime.822 attachment is a copy of the same message, but in HTML message format. It is there to provide compatibility with newer Internet e-mail clients such as Communicator and Outlook. When you have that attachment with your message in GroupWise, the message came from outside of the GroupWise system.
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- The Frequent Contacts tab of the Address Book lists the users that you have recently sent messages to or received messages from. You can place any of these people in your Personal Address Book by dragging their name from the Frequent Contacts book to the Personal Address book. Once the person is in your Personal Address book, you can click on the name, then click on Information, and enter additional information for that person.
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- Reply to a message that came to all of the members of the group / list. Click on Reply To All. When you get to the message template, go to the Address Book. You will see all of the people listed in your address book. From there, select Save Group, and save the new group to one of your own address book tabs. Select Cancel on the e-mail message if you do not want to send it.
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- Open up the Address Book Window. From that window, click on the File pull down menu, then click on Services. The Services tab will show which Address Book tabs you have. Click Add to add in the ones you don't have. When you have the list complete, click OK to get back to the main Address Book screen. You may get a message telling you that the Service could not be added until you exit GroupWise. Just close GroupWise and open it back up again. The additional Address Book tabs should be in the Address Book now.
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GROUPWISE VIDEO TUTORIALS
The following videos may be played in either Windows Media Player or Quicktime. If you need to download either, please click on the logos below.
| Name of Video |
Windows Media |
Quicktime |
| Creating an Appointment |
 (2.3 MB) |
 (3 MB) |
| Setting Up an Appointment to Multiple People |
(1.9 MB) |
(2.2 MB) |
| Setting Up Your Junk Mail Filter/Folder |
(1.6MB) |
(1.6 MB) |
| Setting Up Your "Out of Office/Vacation" Rule |
(2.4 MB) |
(2.7 MB) |
MAC HELP
The following support pages are direct from Apple. They have compiled a great wealth of information to help all levels of users.
These tips apply to MAC OS X 10.5.x. If you are still using 10.4.x, please contact the Tech Department to have your machine updated with the latest software.
GENERAL TECHNOLOGY FAQs
Many of your questions can be answered below. If you would like to see something which isn't here, please let us know and we will post a FAQ to answer your question.
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- If you are unable to log in to the network, there are a few things to keep in mind. Is your computer connected to the network, either wired or wirelessly? If yes, have you selected the correct context? [Advanced-->Context] Last, but never least, have you entered your password correctly, making sure your caps lock is not on? If you have tried all of the above, please contact the Tech Department and we will assist you to log in.
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- Once you are logged in to the Novell network, press Ctrl+Alt+Del and select "Change Password". You will see a dialog box which will ask you for your Old Password, and to type your new password twice. Select "OK" and your password has been changed!
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- You may access webmail through any computer with internet access. Open your web browser (Internet Explorer, Firefox, Safari, etc.) and go to the following link: https://webmail.bhasd.org/gw/webacc Enter your username and password and click login. Please keep in mind you will not have access to any of your archived mail you have saved on the Novell network.
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- Please contact the tech department.
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- It would be a good idea to get in the habit of saving to your home directory on the server instead of (or in addition) to your local hard drive. There are two reasons for this; first, everything on the server gets backed up at least once a week. Second, if your local hard drive would crash and need to be replaced, it would be unlikely that we could recover the information you have saved there. If you save to your network drive, you can access your files from practically any computer in the district using your login credentials.
On the file you wish to save - Click on Save or Save As.
In the drop down box at the top, choose drive K: It will have your user name followed by the server name. For example, johsmi on Bhasd_main\Data\Users\Teachers\Ms' (K). Click on this directory.
In the File Name box at the bottom of that pop-up window, type in the name you want to give to that document.
Click OK.
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- If you have a Mac, and are unsure how to save to your network drive, there are a few steps. You should have an icon on your desktop which looks like this:  . If you double click on it, you will be prompted to enter your password. You should see your available folders in your Finder window. If you do NOT have an icon on your desktop, you will need to connect manually. From the toolbar at the top, within Finder, select "Go" and select "Connect to Server". Enter in afp://172.20.0.86 and select Ok. You will be prompted for your user context and password. Your context should look something like this : firlas.hs.teachers.campus.bhasd.
If you are still unable to connect, please contact the Tech Department and we will help you to log in.
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- There is a document which explains all this here.
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TECHNOLOGY TIPS
