Employee Assistance Program (EAP)
Quest Behavioral Health and EAP is a full-service behavioral health and substance abuse Employee Assistance Program with a robust behavioral health network. There is a 24/7 call center to help employees find mental health counselors, behavioral health services, and substance abuse treatment close to home.
To find a Quest in-network provider, use our online Find a Provider search or call Quest at 800-364-6352 or Check us out Online
Professional Counseling Services
Face-to-Face Counseling – Employees and immediate family members are each eligible for three (3) free counseling sessions per contract year. Your benefits renew September 1st of each year. To access these free services, just call Quest at 1-800-364-6352. The program is a professional, confidential service that helps employees and their immediate family members identify and resolve personal problems that may be affecting them at work or home.
You can access Quest’s full provider network by visiting:
Legal and Financial Resources
Legal – Each member and dependent family member is entitled to one (1) initial thirty minute office or telephone consultation per separate legal matter at no cost with a network attorney. In the event that you wish to retain a participating attorney after the initial consultation, you will be provided with a preferred rate reduction of 25% from the attorney’s normal hourly rate.
Financial – Each member and dependent family member is entitled to one (1) initial thirty minute office or telephone consultation per separate financial matter at no cost. Speak to professionals with experience in accounting, banking, and insurance; CPA’s and Certified Financial Planners (CFP’s). In the event that you wish to retain a participating financial advisor after the initial consultation, you will be provided with a preferred rate reduction of 25% from the normal hourly rate.
Mediation – Each member is entitled to one (1) initial thirty-minute office or telephone consultation per separate legal matter at no cost with a network mediator. Matters may include divorce and child custody, contractual and consumer disputes, real estate and landlord/tenant issues, car accidents and insurance disputes, etc. In the event that the member wishes to retain a participating mediator after the initial consultation, they will be provided with a preferred rate reduction of 25% from the mediator’s normal hourly rate.
“Do It Yourself” Legal Forms Document Preparation – Our simple and inexpensive online/assisted process will enable consumers to complete their own legal document preparation from the comfort of their home, without incurring the cost of an attorney or dealing with lengthy completion and delivery periods (members will have access to telephonic document preparers.) Members will receive a preferred discount of 10% off. Some of the forms include, divorce, wills, living wills, power of attorneys, immigration, and much more.
To schedule your free consultation with a qualified network attorney, mediator, or financial advisor, call 888-254-8104 and give them your company code: qeap-bwh
Essentials of Daily Life Management
Website – This website www.worklifeservices.net is designed to provide you with a full spectrum of resources for everyday living, including thousands of legal and financial topics, over 5,000 legal forms, more than 45 financial calculators, professionally written articles, FAQs, videos, articles, and quizzes to help you stay informed and make educated decisions. Main topics include mental and medical health, balanced life, financial, legal, stress, personal growth, and small business. Our solution centers offer resources that are tailored to specific life needs, providing you with the right tools to help you through some of life’s toughest challenges.
Registration – The first time you visit this confidential website, you will need to register by selecting a personal User Name and Pass Code. Use your company code: qeap-bwh. Keep your login information handy for future use.
Looking for specific child care or elder care information? – Click on “Online Child and Elder Care Consultation,” on the home page, then complete and submit the confidential questionnaire. Please use your Company Code: qeap-bwh. Masters Level Child and Elder Care Consultants will perform an in- depth needs assessment based on your answers to the questionnaire. In 2 to 5 business days, you will receive a personalized research E-Booklet, complete with educational information and manually checked referrals.
Elder Care Consultants
Caring for elderly loved ones – As we live longer, healthier lives, the demand for combining work and care giving responsibilities for older family members becomes a greater challenge.
In an effort to help you meet these challenges, Quest offers members one (1) telephonic consultation per contract year with our Eldercare Specialists. Call Peggy McFarland, Ph.D. or Laura Enslen, LSW of Senior Management Services, at 800-253-9236 and tell them you are a member of Quest EAP. This is an excellent resource, whether you are seeking emotional support, counseling, guidance, or information regarding care and support of elderly loved ones. Some question topics include:
What to look for and ask when selecting personal care facilities
Medicare & Medicaid services
Senior transportation services
Assisted living facilities
Nursing home options
In-home care services
Adult day care facilities
Alzheimer’s disease and other forms of dementia
Feel free to call us with any questions about your EAP benefits at 1-800-364-6352 or visit www.QuestEAP.com